These are our company policies, relating to purchases made from this website.

Postage costs and delivery timescales to UK addresses
We aim to provide a mail order service that is as speedy and cost effective as possible for our customers.  Some of our items are quite heavy, so our postage costs as follows:

Orders up to £30	postage is just £2.50
Orders up to £60	postage is just £3.95
Orders over £60.00	postage is just £5.00

We aim to despatch parcels to UK addresses within 48 hours of receipt of your order, but this will depend on if items need to be manufactured. Typically orders should reach you within 5 working days. Packages are normally despatched by Royal Mail, 2nd class post or parcel post depending on the overall parcel weight. (This is an unsigned for service).
If you would prefer a recorded (signed for) delivery this can be arranged and costs another 75p per order.   If you require delivery to a gift recipient on a particular weekday (perhaps to co-incide with a Birthday or Anniversary) this can be arranged in advance. We require at least 5 days notice for this, to give sufficient time to manufacture and prepare your order prior to despatch. Items ordered with a special delivery will use a signed for service with delivery before 1pm on your chosen date. This applies to weekdays only, and there may be extra charges for Saturday deliveries.

These services can be ordered at the bottom of this page or email us at: enquiries@naturalsoapworks.co.uk and we’ll be pleased to give a quotation on 1st class or a courier delivery before you place your order.

Overseas orders/addresses outside of mainland UK
We are pleased to accept overseas orders on-line. However these are despatched via Royal Mail so there are weight limitations to this service.  Please note that orders above 2kg in weight, have to be despatched via courier services and these are more costly than the amounts mentioned below. If your order is under 2kg in weight (remember to allow around 250g for packaging) you can place your order as normal. We will contact you to confirm the additional postage charges (to be paid separately via Paypal), before your order is despatched. If you would like to know the likely postage charges before placing your order, please send an e-mail to enquiries@naturalsoapworks.co.uk for a shipping quotation. 

Here are some typical postage charges which will apply to overseas orders:

Airmail:

Europe up to 0.5kg	postage is £4.00
Europe up to 1kg	postage is £6.50
Worldwide up to 0.5kg	postage is £6.00
Worldwide up to 1kg	postage is £12.00

Surface mail:

Worldwide up to 1kg	postage is £6.00
Worldwide up to 2kg	postage is £12.00

Depending upon the parcel weight, extra charges may also apply to some areas of Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Republic of Ireland and Channel Islands. We will always contact customers in advance to clarify and agree any additional postage charges before proceeding with an order. If you place an order on this webiste, but decide not to proceed after receiving information on any additional postage charges, we'll give a full refund on any payments that have been made.

Damages
We hope that our products will reach you in perfect condition, but please do not accept parcels that have been seriously damaged in transit (particularly if they rattle or are leaking).  If goods are received that have been damaged, please send us an e-mail with further details to: enquires@naturalsoapworks.co.uk.   We will discuss the problem and will aim to supply replacement items.

Cancellations /returns:
For cancelled orders that have been despatched, or if items are unsuitable we will offer a no quibble refund of the cost of goods, provided they are returned to us in an unused and saleable condition.  Unfortunately in these cases we cannot refund postage costs, and you will need to pay for the return of these items before a refund is provided.  There will also be a 5% admin fee to cover the cost of credit card processing fees, which will have happened at the time that the order was submitted and are not refundable.

Back orders:
If any part of your order is out of stock, we will back order the items for you or offer a substitute of equal or higher value.  Prior to despatch we will send you an e-mail, to make sure that you are happy with this and wish to proceed with the order.

Payments: 
We accept credit card payments via Paypal on this website.  You do not need to have a registered account with Paypal to make payments in this way.  For your security we do not receive your credit card details during the transaction. 

We will also accept payments by cheque, but orders will only be despatched after the cheque has cleared.  If you intend to pay by cheque simply e-mail your order requirements to us at: enquiries@naturalsoapworks.co.uk

We will confirm the order total and you simply post the cheque to us, made payable to The Natural Soapworks. We will prepare your order and once the cheque has cleared will despatch your items.

Website security and confidentiality:
For your privacy, we will never pass on your details to a third party.  We have now set up a 'Natural Fan Club' and from time to time, we send out further information about new products or special offers.  Please let us know if you would prefer not receive this type of correspondence.